Shipping and Returns
We roast and ship coffee the day after we process your order according to the schedule below.
|Orders placed BEFORE 12pm PST||Orders placed AFTER 12pm PST|
|Monday||Ship on TUESDAY||Ship on WEDNESDAY|
|Tuesday||Ship on WEDNESDAY||Ship on THURSDAY|
|Wednesday||Ship on THURSDAY||Ship on FRIDAY|
|Thursday||Ship on FRIDAY||Ship on the following MONDAY|
|Friday||Ship on the following MONDAY||Ship on the following TUESDAY|
|Saturday||Ship on the following TUESDAY||Ship on the following TUESDAY|
|Sunday||Ship on the following TUESDAY||Ship on the following TUESDAY|
Currently, we only ship within the US. At this time, the unfortunate combination of shipping and customs clearance for international orders would take too long to arrive in time for optimal enjoyment, as coffee is perishable.
We ship via USPS Priority Mail and FedEx. We cannot guarantee the arrival time of your coffee. Once it is in the hands of the shipper, it is out of our control. We can, however, help you track your package to ensure you do receive your coffee. USPS claims Priority Mail packages will arrive 2-3 postal days after they are shipped. Unfortunately, they do not offer a guarantee.
At this time, coffee is scheduled to be roasted, bagged, and shipped according to the above schedule as soon as the order is submitted. We cannot currently schedule shipping for a later date.
We will refund merchandise if it is returned to us in the original packaging and if the product is unused. We do not accept returns on coffee orders. We cannot reship coffee after it ships if the incorrect shipping address was entered at the time of order, so please order carefully.
If you have any issues, please contact us at firstname.lastname@example.org or (510) 435-7350. We will do everything we can to ensure you are satisfied.
Last modified: July 11, 2013